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FREE Canadian shipping on orders over $124.99 | $14.99 flat-rate shipping on eligible orders under 5 kg / 11lb.
We want you to love your Good Things! If something isn't quite right, we're here to help.
We accept returns within 30 days of delivery.
To qualify for a return, items must be unused, in their original condition, and returned with their original packaging.
To start a return, please email hello@allthegoodthingsfrombc.ca with your order number. We'll provide return instructions.
The following items cannot be returned or refunded for a change of mind:
Gift cards
Earrings
Cosmetics and personal care products
Food and other perishable goods
Sale and clearance items
These exclusions do not affect your rights under applicable consumer protection laws.
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to process the refund.
For ordinary returns, original shipping charges are non-refundable.
If your order arrives damaged, defective, or incorrect, please contact us at hello@allthegoodthingsfrombc.ca as soon as possible, preferably with photos.
We'll work with you to arrange an appropriate replacement, exchange, or refund.
You won't be responsible for return shipping if we've sent you the wrong item or if a return is required because the product arrived damaged or defective.
Need a different item? Please contact us first. Exchanges depend on product availability and eligibility.
If an order was marked as a gift and shipped directly to you, eligible returns can be issued as store credit.
Otherwise, refunds are issued to the original purchaser's payment method.
For ordinary returns, customers are responsible for return shipping costs.
Please don't send items back without contacting us first.
Return address:
All The Good Things From BC
6801 Crabapple Drive
Whistler, BC V8E 0C5
Canada
We recommend using a trackable shipping service, particularly for items valued over $75, as we cannot guarantee receipt of packages without tracking.
As a small, locally owned business, we appreciate your understanding.
Nothing in this policy limits your rights under applicable consumer protection laws, including statutory cancellation and refund rights.
Email hello@allthegoodthingsfrombc.ca or use the live chat on our website.
We're real people, and we'll get back to you within 24 hours. 💛
Last updated November 2026.
